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Accessibility and disability

Supporting your needs so you can bank with us in a way that suits you.

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How can we help?

I'm blind or partially sighted 

I'm Deaf or have hearing loss

I need some support

How we can support you

At home or on the go

We want to make banking work for you, wherever you are. We have useful services and information that can help you manage your account if you’re at home or on the go.

Support for banking remotely

In branch

We want our branches to be accessible for everyone. That’s why we think about the needs of all our customers when we design them. We do our best to make appointments suit you. And we have information and equipment which can help.

Support available in branches

Supporting your mental health

Ways we can help you feel more in control.

Mental health support

Customers affected by serious illness

Helping you through this difficult time.

Serious illness support

Our Mobile Banking app

Our app lets you manage your account without having to visit a branch or call us.

See what mobile phone features are available to assist you with our Mobile Banking app.

App accessibility

Website accessibility

We want to make our website easy to use for all our customers. Here's more information about how we do that and how you can use it.

Website accessibility

Help someone close to you

We want to make it as easy as possible for you to care for and support someone close to you.

Become a representative

Recite Me

The Recite Me toolbar can help you to customise and change how the Halifax website looks.

Recite Me toolbar

Your support options

You can now tell us which things would make banking that bit easier for you. We’ll put the changes in place, where we can - and you won't have to tell us again.

Support options

Get in touch in the way that suits you

SignVideo

Talk to us securely and live through a British Sign Language (BSL) interpreter.

SignVideo

Message us online

Send us a message in our app or Online Banking.
 

How to message us

Visit us

If you'd prefer to come in to talk to us, you can check what accessibility services we have at your branch first.

Branch Finder

Call us

Talk to one of our team about your account or our products and services.
 

Call us

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.


Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

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